At Ampere, we want you to LOVE our products. If for some reason you’re not in love with your purchase, your undamaged Ampere products purchased from Ampere.shop may be returned for a full refund or exchange within 30 days of the date the item was delivered to your shipping address.

All you need to remember when you send your item are following, 

- Returns must include all accessories

- Items must include original packaging

- For non-quality related warranty claims, buyer is responsible for shipping costs

- For quality-related warranty claims, Ampere refunds the cost of the product itself

- Returns may be rejected if items do not meet the above requirements

How to action a return:

To make your 30-day return, email our team at hello@amperetech.co

Once the eagle (your product) lands in the Ampere nest (our warehouse), the item will be inspected and we’ll begin the refund process.

Please note that if you decide to cancel your order while the package is in transit, you'll need to receive it first and then send it back to our return address. Refusing delivery of a package in transit will result in it being sent back to the overseas warehouse and destroyed if not delivered. We cannot offer refunds for items that are destroyed in this manner.

Please also note, the 30-day return is not valid for any item purchased during a sale (like Black Friday or Cyber Monday). 

Please remember that refund requests for the 30-day money back guarantee expire 30 days after the item's shipping date (according to the shipping carriers tracking information). It is not possible to process a request for a refund for non-quality issues for items that have expired within this 30-day window. For quality-related issues, please see our warranty policy below.

Here at Ampere, we offer a 1-year manufacturer’s warranty for manufacturing defects for the following products purchased on our website, Amazon, Kickstarter or Indiegogo, 

- Dusk

- Dusk Lite

- Dusk Charging Case

- Shower Power

- Shower Power Pro

- Droplet

- Droplet Pro

- Unravel

- Jetpack Power Bank

- Really Good Power Bank

- Sidekick

- Power Cube 

- Side Pocket Fanny Pack 

- Cell

- HyperCube  

If your gear has a defect, we’ll send you a replacement or organise a repair. To be eligible for the 1-year warranty, you must register your Ampere product within 30-days of the shipping date. Registration can be completed here. 

We’ll issue you a prepaid shipping label if your product is deemed to have a defect.  

We’re not going to lie, the next few paragraphs are our legal jargon (that we need to include). But here at Ampere, we’re all about doing the right thing and use common sense when talking through these problems. A defect is a defect and we will do our best to accommodate any issues you have with your product. Issues with our products are rare, but we will always do the right thing by you to ensure that you get the gadget that was promised. 

Here’s the legal jargon… 

If a hardware defect is found and a valid claim is received within the Limited Warranty Period, Ampere will either (1) repair the product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. Shipping and handling charges may apply.

The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-compatible products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses or with improper voltage or power supply; or (h) Damage caused by service

When returning items with a prepaid shipping label provided by Ampere, Ampere takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Ampere does not provide refunds for items damaged in transit for non-quality related warranty claims.

Okay, legal jargon out of the way, let’s talk about how to action your return and warranty.  


To action your warranty:

Oops! Did something go wrong with your Ampere product? Please email hello@amperetech.co and upload 2-3 clear photos of the fault and a video showing the issue. We'll get back to you shortly with the replacement process. 

During the replacement process, we will send you a prepaid shipping label to send back the defective item.

Once we have received the item and it has been inspected, we’ll send the replacement and email you when the replacement has been dispatched. We always do our best to resolve tickets related to defective items as quickly as possible. 

A reminder on actioning your warranty:

- Item must be registered for the 1-year warranty 

- Ampere will document what happens when buyers troubleshoot the product 

- The customer must return the item for quality inspection 

If a valid warranty claim is made:

- Ampere will replace the product within 60 days of claim approval 

The warranty does not cover: 

- Products without sufficient proof of purchase 

- Non-official Ampere manufactured products or counterfeits; UPC will be verified

- Products purchased from an unauthorized resellers

- Items that were not registered within the required 30-day warranty window 

- Items that have expired their warranty period 

- Accidental damage

- Items that aren’t working due to normal wear and tear 

- Items that aren’t working due to water damage 

- Damages caused by operating the product outside of its intended use 

- Lost or stolen products 

- Free products 

- Items that were eaten by your dog 

To our beloved Kickstarter and Indiegogo backers, please note that your items purchased through these crowdfunding platforms are not included in the 30-day returns policy. However, if you are experiencing a defect, you are entitled to action a warranty claim. 

How to claim a warranty:

Please email hello@amperetech.co and upload 2-3 clear photos of the fault and a video showing the issue. We'll get back to you shortly with the replacement process. 

During the replacement process, we will send you a prepaid shipping label to send back the defective item. Once we have received the item and it has been inspected, we’ll send the replacement and email you when the replacement has been dispatched. We always do our best to resolve tickets related to defective items as quickly as possible. 

A reminder on actioning your warranty:

- Item must be registered for the 1-year warranty 

- Ampere will document what happens when buyers troubleshoot the product 

- The customer must return the item for quality inspection 

If a valid warranty claim is made:

Ampere will replace the product within 60 days of claim approval 

The warranty does not cover: 

- Products without sufficient proof of purchase 

- Non-official Ampere manufactured products or counterfeits; UPC will be verified

- Products purchased from an unauthorized resellers

- Items that were not registered within the required 30-day warranty window 

- Items that have expired their warranty period 

- Accidental damage

- Items that aren’t working due to normal wear and tear 

- Items that aren’t working due to water damage 

- Damages caused by operating the product outside of its intended use 

- Lost or stolen products 

- Free products 

- Items that were eaten by your dog 

Picked up one of our products from somewhere else? Products purchased from our awesome authorized sellers are subjected to the sellers’ return policy. Therefore, please get in contact with the seller directly for return requests.