Warranty, Returns and Refunds

At Ampere, we understand that things don’t always go according to plan. So we offer a robust warranty policy on our products. Including,

    • A 30-day money-back, no-nonsense, no-questions-asked guarantee 
    • A 1-year manufacturer’s warranty 
    • A 1-year extended protection plan 

We know that going through all the fine print can be a pain, so get the gist of each warranty policy below. 


30-Day

1-Year Manufacturer’s

1-Year Extended Protection Plan

Products 

All Ampere products and accessories

Unravel (AW+ and 3+1), Side Pocket, Full Circle, Power Cube, HyperCube Solo

Unravel (AW+ and 3+1), Side Pocket, Full Circle, Power Cube, HyperCube Solo

Warranty Lifespan 

Date item is shipped - day 30

Date item is shipped - day 365

Date item is shipped - day 365

Cost 

Free with registration 

Free with registration 

$9.99 to $19.99 depending on the product (paid for at the time of purchase)

Policy and Warranty Applicability 

Return for any reason

Manufacturing defects in materials and workmanship under normal, careful use

Wear and damage to the product of any kind

Purchased from 

Ampere.shop 

Ampere.shop, Amazon, Kickstarter or Indiegogo

Ampere.shop, Kickstarter or Indiegogo

Exclusions

None. But does not cover loss of product 

Accidental or water damage. Loss of product

Loss of product

Option 

Replacement, exchange for equal-value product or refund 

Replacement (refurbishment or new unit) 

Replacement (refurbishment or new unit)  

Process 

Products must be returned in original packaging to the original place of purchase and there must be proof of your purchase.

Make sure you have registered your product for its warranty (must have been completed within 30 days of the date of shipping). Return the damaged goods within 60 days by notifying our team. 


The 30-day Money-back, No-nonsense, No-questions-asked Guarantee 

At Ampere, we want you to LOVE our products. If for some reason you’re not in love with your purchase (a tell-tale sign is that you don’t get those butterflies in your stomach once you’ve unpacked it), your undamaged Ampere products purchased from Ampere.shop may be returned for a full refund or exchange within 30 days of the date the item was delivered to your shipping address.

You can return it for any reason, and we mean any reason… 

    • The color of your Unravel doesn’t match your eyes...
    • You realised your favorite meat thermometer that you wanted to wirelessly charge isn’t compatible with Qi-charging… 
    • You bought it as a birthday present for a boyfriend/girlfriend, but they just dumped you… 

All you need to remember when you send your item are following, 

    • Returns must include all accessories
    • Items must include original packaging
    • For non-quality related warranty claims, buyer is responsible for shipping costs
    • For quality-related warranty claims, Ampere refunds the cost of the product itself
    • Returns may be rejected if items do not meet the above requirements


To make your 30-day return, email our team at
hello@amperetech.co

Once the eagle (your product) lands in the Ampere nest (our warehouse), the item will be inspected and we’ll begin the refund process.

To our beloved Kickstarter and Indiegogo backers, please note that your items purchased through these crowdfunding platforms are not included in the 30-day no-questions-asked returns policy. However, if you are experiencing a defect, read on below. 

Please remember that refund requests for the 30-day money back guarantee expire 30 days after the item's shipping date (according to the shipping carriers tracking information). It is not possible to process a request for a refund for non-quality issues for items that have expired within this 30-day window. For purchases not made directly through Ampere’s online store, please contact retailers for refunds. For quality-related issues, please see below.

The 1-year Manufacturer’s Warranty 

Here at Ampere, we offer a 1-year manufacturer’s warranty for manufacturing defects for the following products purchased on our website, Amazon, Kickstarter or Indiegogo, 

    • Unravel (AW+ and 3+1)
    • Power Cube 
    • Side Pocket Fanny Pack 
    • Full Circle Power Bank 
    • HyperCube Solo  

If your gear has a defect, we’ll send you a replacement or organise a repair. To be eligible for the 1-year warranty, you must register your Ampere product within 30-days of the shipping date. Registration can be completed here

We’ll issue you a prepaid shipping label if your product is deemed to have a defect.  

We’re not going to lie, the next few paragraphs are our legal jargon (that we need to include). But here at Ampere, we’re all about doing the right thing and use common sense when talking through these problems. A defect is a defect and we will do our best to accommodate any issues you have with your product. Issues with our products are rare, but we will always do the right thing by you to ensure that you get the gadget that was promised. 

Here’s the legal jargon… 

If a hardware defect is found and a valid claim is received within the Limited Warranty Period, Ampere will either (1) repair the product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. Shipping and handling charges may apply.

The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-compatible products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses or with improper voltage or power supply; or (h) Damage caused by service

When returning items with a prepaid shipping label provided by Ampere, Ampere takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Ampere does not provide refunds for items damaged in transit for non-quality related warranty claims.


Okay, legal jargon out of the way, let’s talk about how to action your return and warranty.  

Actioning a Warranty: 

Oops! Did something go wrong with your Unravel? Please email hello@amperetech.co and upload 2-3 clear photos of the fault and a video showing the issue. We'll get back to you shortly with the replacement process.

During the replacement process, we will send you a prepaid shipping label to send back the defective item. Once we have received the item and it has been inspected, we’ll send the replacement and email you when the replacement has been dispatched. We always do our best to resolve tickets related to defective items as quickly as possible. 


A reminder on actioning your warranty, 

  • Item must be registered for the 1-year warranty 
  • Ampere will document what happens when buyers troubleshoot the product 
  • The customer must return the item for quality inspection 


If a Valid Warranty Claim is Made:

  • Ampere will replace the product within 60 days of claim approval 


The Warranty Does Not Cover 

  • Products without sufficient proof of purchase 
  • Non-official Ampere manufactured products or counterfeits; UPC will be verified
  • Products purchased from an unauthorized resellers
  • Items that were not registered within the required 30-day warranty window 
  • Items that have expired their warranty period 
  • Accidental damage
  • Items that aren’t working due to normal wear and tear 
  • Items that aren’t working due to water damage 
  • Damages caused by operating the product outside of its intended use 
  • Lost or stolen products 
  • Free products 
  • Items that were eaten by your dog  

Products Purchased Outside of Ampere.shop, Indiegogo or Kickstarter 

Picked up one of our products from somewhere else? Products purchased from our awesome authorized sellers are subjected to the sellers’ return policy. Therefore, please get in contact with the seller directly for return requests.